Medical Access Assistant (MAA)
Each client custom Medical Provider Network (MPN) provides the service of a Medical Access Assistant (MAA), which is available through a toll-free number Monday through Saturday from 7am to 8pm PST, to assist with finding a medical provider and setting an appointment.
For MAA assistance, you can call our toll-free number, (877) 854-3353. If telephone contact is unavailable, please e-mail the help desk at firstname.lastname@example.org, or send a fax to (209) 879-9387.
Medical Provider Network (MPN) Contacts
If you have a general question, problem, or complaint regarding the MPN and MAA line, such as, but not limited to the provider listing, process, or medical providers, you can contact one of our MPN contacts as follows:
Please contact the Networks By Design Contact by calling the toll-free number at (877) 854-3353, or you can email the MPN Contact help desk at email@example.com, or you can send a fax to (209) 879-9387.
If you require a notice not listed in the Complete Written Notice of Employee Rights, please contact your claims adjuster or MPN Contact for assistance in obtaining a copy of the MPN notice.
Complete Written Employee Notification